Our products were selected by us with you in mind!  We hope you are satisfied with your purchase. However, in certain circumstances, items may be damaged, or you might want to return some items.  We value customer satisfaction and providing you quality merchandise.

If there’s anything we can do to improve your experience, please contact us at prettygirlboutiquebysl@gmail.com.  Please read our return policy below, we will do our best to assist you.

 RETURN POLICY

Our boutique has a 30-day return policy for clothing and accessories. Items must be in their original condition with tags attached.  CUSTOMERS ARE RESPONSIBLE FOR THE COST OF RETURN SHIPPING (will be deducted from refund). Sale items, undergarments, jewelry, worn/washed items are non-returnable.

*Please allow us 7-10 days processing time after we receive the returned item. 

**ACCESS YOUR CUSTOMER ACCOUNT: https://shopify.com/48271655075/account

 

EXCHANGES

In the unlikely event that you receive a damaged or defective item, we will be happy to exchange the item for a new one, if applicable, or issue a store credit. However, you will be responsible for paying for the return shipping costs.

RETURNED DUE TO CUSTOMER

If the package is returned to our warehouse because of customer's personal reason (Check details below), we will contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.  Details for customer's personal reason:

* Wrong address/no consignee

* Invalid contact information/ no answer to the delivery calls & emails

* Customer refuses to accept package/pay tax fee/ complete customs clearance

* Didn't collect package by deadline

 SHIPPING POLICY

 We ship Ground, First Class Mail and Priority Mail through USPS.  All orders are processed and shipped 3-5 business days after order is placed.  Orders placed on weekends and holidays are excluded from processing and shipping times and will be processed on the next business day.  Please account for non-business days when purchasing.

 Once your item has shipped, you will receive a tracking number when your order has been shipped.  Please note that it is your responsibility to make certain we have the correct email and shipping address on file.  We ship to the address given at checkout or on file. 

Please note, we are not responsible for items lost after they depart from our shipping department.  If your package is missing or never arrived, please contact USPS at 1-800-275-8777.  They also have an online service for filing a claim: https://www.usps.com/help/claims.htm?.       

We are always here to help.